FAQ

Payment and Shipping

 

As everything is handmade and made to order, It can take up to 10 working days to arrive at busy times but it is usually within 7 working days. If you do need it by a specific date please message me with this date and I will try to work to this within reason. Standard postage is 3 days or you can also pay extra to have a quicker delivery service. 

 

 

Returns and Refunds

 

Please contact me if you would like to return something or if there is a fault with something as we can replace this item for you. Personalised glasses and orders cannot be accepted back unless there is a fault. Buyer has to pay for items to be returned and must have proof of postage or to be tracked.

 

 

 

 

Can you wash the glasses?

 

Please note they are handwash only. They are water resistant so can be washed but are not water proof so can not be put in the dishwasher or left to soak.

Does the glitter come off?

 

No you will not have the glitter coming off as it is sealed on. The products we use make sure it is safe and also have the highest shine and sparkle to them even after they have been sealed.

 

 

Do you do custom orders?

 

Yes we love to do custom orders and also to try new things. Let us know what it is you are wanting and we can work with you on designs and what you would like.

glitzygiftsuk@hotmail.com 

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